Frequently Asked Questions

No referral is needed. You can book an appointment directly with a physiotherapist. However, some insurance plans may require a referral for reimbursement — I recommend checking with your provider.

We are a private pay clinic and we do not direct bill to extended health plans, but you’ll receive a detailed receipt you can submit to your extended health benefits provider. Please check your individual plan for coverage details.

• Wear comfortable clothing that allows easy movement and access to the area being treated (e.g., shorts for knees, tanks for shoulders).

• Bring any relevant medical information, such as recent imaging reports, referral forms, or a list of medications.

• Arrive a few minutes early and, if possible, complete any intake paperwork in advance so we can start on time and make the most of your appointment.

There are two main ways to book an appointment with us:

​

1. By calling the clinic at 705-522-9991 during business hours:
    • Monday–Thursday: 8 am – 5 pm
    • Friday: 8 am – 3 pm
    

2. By booking online using the link below.
    

Please note: We kindly ask for at least 24 hours notice for any cancellations or rescheduling. Without this notice, a cancellation fee may apply.

Initial assessments typically last:

• 1 hour for Musculoskeletal Physiotherapy

• 1 hour 15 minutes for Pelvic Physiotherapy
   

Follow-up appointments vary between 30, 45, or 60 minutes, depending on your specific needs and concerns.